Head Cashier
Quick Facts
What They Do
A Head Cashier manages all checkout functions including ensuring adequate staffing levels on checkouts, the processing of sales transactions and refunds, monitoring cash drawer amounts and maintaining the checkout area. Head cashier provides first level escalation for customer issues and assists in the supervision and training of cashiers. Head cashier may also be responsible for opening or closing procedures of a store, including alarm operation, unlocking store and setting up of checkout area.
Core Tasks:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Answer incoming phone calls.
- Answer customers' questions, and provide information on procedures or policies.
- Help customers find the location of products.
- Request information or assistance, using paging systems.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
What to expect as a Head Cashier
64% of people achieve this level of education.
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2189 openings for Head Cashiers
Career Progression
in United States (Nation)
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