Healthcare Customer Service Representative
Quick Facts
Median Salary$39,618
Most Common EducationHigh school or GED
Projected 10-Year Growth-16.23%
Assessment MatchTake the Assessment
What They Do
A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.
Core Tasks:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
What to expect as a Healthcare Customer Service Representative
1Earn a High school or GED Diploma
62% of people achieve this level of education.
2Gain skills and experience
See Healthcare Customer Service Representative related courses on Tallo
3Land a job
827 openings for Healthcare Customer Service Representatives
Career Progression
in United States (Nation)
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