Insurance Customer Service Representative
Quick Facts
What They Do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
Core Tasks:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
What to expect as an Insurance Customer Service Representative
29% of people achieve this level of education.
See Insurance Customer Service Representative related courses on Tallo
1101 openings for Insurance Customer Service Representatives
Career Progression
in United States (Nation)
The career progression is an interactive way to explore careers related to Insurance Customer Service Representative. Click on each career to see its associated salary, job availability, skills, and more.