Reservation / Ticket Agent
Quick Facts
Median Salary$39,384
Most Common EducationHigh school or GED
Projected 10-Year Growth+5.96%
Assessment MatchTake the Assessment
What They Do
A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
Core Tasks:
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Confer with customers to determine their service requirements and travel preferences.
- Announce arrival and departure information, using public address systems.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Keep information facilities clean during operation.
What to expect as a Reservation / Ticket Agent
1Earn a High school or GED Diploma
45% of people achieve this level of education.
2Gain skills and experience
See Reservation / Ticket Agent related courses on Tallo
3Land a job
398 openings for Reservation / Ticket Agents
Career Progression
in United States (Nation)
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