Technical Support Manager / Supervisor
Quick Facts
Median Salary$68,684
Most Common EducationBachelor's degree
Projected 10-Year Growth-15.84%
Assessment MatchTake the Assessment
What They Do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
Core Tasks:
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
What to expect as a Technical Support Manager / Supervisor
1Earn a Bachelor's degree
44% of people achieve this level of education.
2Gain skills and experience
See Technical Support Manager / Supervisor related courses on Tallo
3Land a job
1256 openings for Technical Support Managers / Supervisors
Career Progression
in United States (Nation)
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