2nd and 3rd shift Front desk

Job Overview We are seeking energetic and dedicated individuals to join our team as 2nd and 3rd shift Front Desk Associates. In this vital role, you will serve as the welcoming face of our hospitality operation, ensuring smooth check-in and check-out processes, delivering exceptional guest services, and maintaining a positive atmosphere throughout your shift. Your enthusiasm and professionalism will help create memorable experiences for our guests while supporting the daily operations of our hotel . This position offers an exciting opportunity to be part of a dynamic team committed to hospitality excellence during evening and overnight hours. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out procedures efficiently Handle guest inquiries, requests, and complaints with a positive attitude, ensuring satisfaction. Operate multi-line phone systems with excellent phone etiquette to assist guests and coordinate services. Conduct night audits, reconcile daily financial transactions, and prepare reports for management review. Maintain accurate guest records, reservations, and billing information while adhering to confidentiality standards. Support guest relations by offering local information, amenities details, and resolving issues promptly. Requirements Previous experience in hospitality management or hotel front desk operations preferred. Strong customer service skills with a focus on guest satisfaction and hospitality excellence. Knowledge of hotel management systems and night audit procedures is a plus. Ability to handle multi-line phone systems efficiently while maintaining professionalism. Excellent communication skills, both verbal and written, with a friendly demeanor. Flexibility to work during evening hours, overnight shifts, including weekends and holidays as needed. Join us in delivering outstanding guest experiences during our evening and overnight hours! We value energetic team players who thrive in fast-paced environments and are passionate about hospitality. This paid position offers a rewarding opportunity to develop your skills within a vibrant resort or hotel setting while making every guest's stay memorable.

Pay:

From $16.00 per hour

Work Location:

In person