Account & Contract Specialist

Position Summary:

The Account & Contract Specialist is responsible for customer service, order processing/tracking, aligning sales with production, contract capture, proposal writing, and performance management.

Job Duties and Responsibilities:

Fielding sales calls & direct to appropriate personnel. Liaison between customer, sales team, and production. Process purchase orders into sales orders all the way through invoicing. Pull/Create reports as requested. Updates ERP systems with the relevant information for orders. Facilitate customer satisfaction surveys. Set up new distributors and manage account statuses. Meeting, greeting and operation in front of house for walk-ins, visitors, and phone calls. Carry oneself with a constant sense of urgency and a commitment to service to our customers. Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively. Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents. Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts. Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc. Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process. Own contract lifecycle management (CLM) from drafting proposals to closeout. Serve as primary point of contact for contracts with state, federal, and military segments. Review contract requirements, assess and mitigate risks, design processes for compliance. Maintain accurate records in contract management systems and ensure deliverables are met.

Required Qualifications:

• 3+ years of experience in account and contract management
• Excellent written and verbal communication skills
• Extensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERP
• Capable of independent operation in a fast-paced environment
• Proven record of effective customer service

Preferred Qualifications:

5+ years of experience with sales in LE/Military industry Experience in body armor sales Experience with State/Local/Federal Law Enforcement Understanding of

ITAR/EAR

laws Understanding of

NIJ 0101.07/0101.06

Proven experience managing contracts at state and federal levels

Salary and Benefits:

401k with Employer match

Vacation Leave Sick Leave Health Insurance Dental Insurance Life Insurance Long Term Disability Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person