Account Manager

Why you ll love it here!+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance+ 401k+ Community Service Day+ CFSP Prep Certification Program

POSITION SUMMARY

The Account Manager, National Accounts reports to the Senior Director, National Accounts Located in Mansfield, MA Full-Time Hybrid The Account Manager, National Accounts, is a vital role within the organization, responsible for managing and nurturing relationships with national accounts to drive sales and revenue growth. This position requires a dynamic and results-driven individual with a strong sales background, excellent communication skills, and the ability to strategically manage key accounts. The Account Executive will collaborate closely with internal teams to understand customer needs, develop tailored solutions, and achieve sales targets for national accounts.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

National Account Management:

Develop and maintain strong relationships with key decision-makers at national accounts, serving as the primary point of contact for all sales-related inquiries and activities.

Sales Strategy & Planning:

Develop and implement strategic sales plans to maximize revenue and market share within assigned national accounts, aligning with company objectives and priorities. Conduct market research and analysis to identify trends, opportunities, and competitive threats in the industry.

New Business Development:

Identify and pursue opportunities to expand the company's presence and portfolio within existing national accounts, as well as prospecting and acquiring new national account partnerships.

Quoting & Proposal Development:

Prepare and present accurate and compelling sales proposals, quotes, and presentations to national account clients, highlighting the value proposition and benefits of the company's products and services. Negotiate pricing, terms, and contracts to secure profitable deals and long-term partnerships.

Sales Performance Tracking & Reporting:

Monitor sales performance metrics, including revenue, sales pipeline, and customer acquisition and retention rates, tracking progress against sales targets and objectives. Prepare regular sales reports and updates for management, providing insights and recommendations for optimizing sales strategies and performance.

Customer Relationship Management:

Maintain detailed records of customer interactions, sales activities, and account information in CRM systems, ensuring accuracy and completeness of data. Proactively address customer inquiries, concerns, and escalations, providing timely and effective resolution to maintain high levels of customer satisfaction.

COMPETENCIES

Strong understanding of sales principles, techniques, and strategies, with the ability to drive revenue growth and achieve sales targets. Exceptional customer service skills with a focus on building and maintaining long-term relationships with national accounts. Ability to develop and execute strategic sales plans and initiatives to achieve business objectives and drive market penetration. Excellent verbal and written communication skills with the ability to articulate complex ideas and proposals in a clear and compelling manner. Strong negotiation and persuasion skills with the ability to influence key stakeholders and secure favorable terms and agreements. Analytical mindset with the ability to identify opportunities, solve problems, and address customer needs effectively.

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Business Administration, Marketing, or related field required, or equivalent military or practical experience. 2 - 4 years of experience in sales, account management, or business development, with a proven track record of success in managing national accounts and driving sales growth. Experience in the food service industry.