Administrative Assistant

Job Summary:

The Administrative Assistant supports the daily operations of an auto service shop by handling customer communication, scheduling appointments, managing records, ordering parts, and maintaining inventory. This role is key to keeping the front office organized and ensuring a smooth customer experience.

Key Responsibilities:

Greet customers in person and answer incoming phone calls in a professional manner Schedule service appointments and manage the shop calendar Create and maintain customer records, invoices, and service histories Process payments (cash, checks, and credit cards) Communicate service updates between technicians and customers Order and track office and shop supplies as needed Assist with basic bookkeeping tasks (data entry, receipts, filing) Maintain a clean and organized front desk and waiting area Handle customer inquiries, concerns, and follow-ups Support marketing efforts such as reminder calls, emails, or promotions Manage social media posts and interactions

Qualifications:

High school diploma or equivalent (associate degree is a plus) Previous administrative or customer service experience preferred Strong communication and interpersonal skills Basic computer skills (e.g., Microsoft Office, scheduling software) Ability to multitask and stay organized in a fast-paced environment Comfortable handling cash and financial transactions Interest in or basic knowledge of automotive services is helpful but not required

Skills & Competencies:

Customer service orientation Attention to detail Time management and prioritization Problem-solving ability Team collaboration Professional demeanor

Work Environment:

Office setting within an active auto repair shop Frequent interaction with customers and service staff May involve occasional exposure to noise from the shop floor

Typical Hours:

Full-time or part-time, depending on business needs

Compensation:

Hourly wage (based on experience)

Pay:

From $17.50 per hour

Benefits:

Employee discount

Work Location:

In person