Administrative Assistant 3

Administrative Assistant 3 Washington State Insurance Commissioner -

Tumwater, WA Posted:

5/5/2026 -

Expires:

5/19/2026

Job ID:

293393707 Job Description About the Position In this role, you will help drive projects forward by strengthening processes, improving workflows, and ensuring information flows accurately and on time. You will also use independent judgement to prioritize requests, manage competing deadlines, and triage communications directed to PNOP leadership. If you excel at simplifying complex information into clear next steps, keeping priorities aligned in a fast-paced environment, and spotting gaps before they slow the work down, this role may be a strong fit for you. Rates, Forms, and Provider Network team members are required to be in-office (4) days a week for the first 30 days of employment, (3) days in-office for days 31-90, and then (2) days from then on. This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $3,925 - $5,271. Benefits & Perks Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. Wellness programs: Invest in your well-being with on-site resources and initiatives. Work-life balance: Flexible schedules with telework opportunities. Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.

Training & Development:

Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs. And more! Explore our website for additional benefits: https://www.insurance.wa.gov  Duties The duties of the position include, but are not limited to: Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed. Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date. Proactively reviews operating procedures and problems; develops solutions and/or recommendations for process improvements and maintains an up-to-date manual of all work duties. Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox. Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan. Point of contact for health carriers, health care providers, attorneys, and OIC staff regarding the PNO program. Manages complaints and referrals in the ORCA cases module from the unit's receipt to final resolution. Trains new employees to use ORCA system and provide support to manage records and responses to ongoing Cases and Provider Networks. Works collaboratively with PNO program staff to prepare training for external stakeholders about the unit's usage of the provider networks and cases module. Makes travel arrangements within established state travel regulations and coordinates the preparation of travel documents. Provides training and education to RFPN division staff regarding administrative procedures related to travel, including the Travel and Expense Management System. Acts as the RFPN Division expert on purchasing requirements.

Contact Us:

For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-03849 and add the job name to the subject line of your email. Job Summary Company Details Company Washington State Insurance Commissioner Industry Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors Job Information Location Tumwater, WA Website https://www.insurance.wa.gov Job Type Full Time Employee Job Position 1 Position(s) Open Salary/Wage $3,925.00 - $5,271.00 /month Duration Over 150 Days Additional Information Federal Contractor No Affirmative Action Plan No