Administrative Assistant

JOB RESPONSIBILITIES

The Administrative Assistant reports to the Sales Manager while fulfilling the responsibilities listed below:

• Create and maintain customer accounts and record customer interactions with details of inquiries, complaints, and comments.
• Be the first and primary point of contact for customer concerns, inquiries, and questions via phone, email, and messaging platform, or transfer to appropriate personnel.
• Identify and assess customers' needs to achieve satisfaction.
• Create and distribute customer material certificates.
• Process and/or confirm orders received via phone or website (not emailed POs, contractual, or international order) for standard supply products.
• Enter data precisely, clarify ambiguities, and ensure customer requirements have been accurately captured and confirmed.
• Check inventory to determine whether requested quantities can be fulfilled and communicate the status of back-ordered components to customers.
• Review open orders and backorders daily, and update customers when changes occur.
• Maintain a positive attitude and calmly respond to customer complaints; discern when to escalate complaints to supervisor.
• Create cases from customer complaints and assign them to appropriate personnel; complete tasks/cases assigned interdepartmentally; follow up with customers when resolution has been achieved.
• Communicate and cooperate with supervisors and coworkers.
• Report website and other errors and suggestions to the supervisor for review.
• Follow quality standards and comply with customer service procedures, policies, and training instructions.
• Maintain integrity of information within our system.
• Assist with internal projects as delegated by supervisor and/or senior management team. These may include pricing updates, customer emails, and others and must be completed by provided deadlines.
• Assist with internal reports (metrics/data/projections) using Microsoft Excel.
• File/maintain customer data in an organized system.

REQUIREMENTS

• High school diploma or relevant equivalent.
• Critical thinking skills.
• Ability to communicate and work with others in a team setting.
• Ability to multitask and effectively prioritize tasks.
• A strong attention to detail.
• Proficient Computer Skills, with a focus in Microsoft Excel and Outlook Emails.
• Professional written and oral communication skills.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you currently working?

License/Certification:

Driver's License (Required)

Work Location:

In person