Administrative Assistant/Customer Service

Administrative Assistance/ DOFI Job Description Southeastern Indiana Dance Is Growing! Weʼre seeking an exceptional individual to join our team as a Customer Service & Administration Assistant.

Estimated hours:

15

• 20 hours a week

Tasks and Responsibilities:

We are looking for a clever, creative, tech-savvy, smart-working and detail-oriented star to join our team as the Customer Service & Administration Assistant. Youʼll already be excellent and passionate about delivering outstanding customer service, as well as being excited to work on administrative tasks. Youʼll have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time. The Day To Day

• What Youʼll

Be Doing Exactly:

Email Management

• Management of main email address.
• Social media posts daily
• Mail out birthday cards
• Responding to customer emails and other business emails as directed by our Executive Director. Organisation & Administration
• Checking and adding tasks in Asana.
• Creating databases through research.
• Creating and managing documents in G-Suite (Google).
• Creating PDF documents.
• Creating reports, forms, templates etc.
• Online research.
• Screenshot and save testimonials from our Facebook Group daily.
• Creating videos of classes. Social Media
• FaceBook and Instagram organic posts daily PO Box 31 27 N Main Street Batesville, IN 47006 www.seidance.com Customer Service
• Checking students in for classes, giving them a warm welcome.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• You must be at least an 8 out of 10 when it comes to loving and understanding technology. Manage The Dance Shoppe
• Organization and pricing
• Sales
• Inventory Team meetings
• Attend all meetings and take notes
• Provide input for 30-day and 90-day planning Ideal Candidate Profile
• Self-Motivated and Excellent Direction Taker
• You know how to prioritize the most important tasks (at times with minimal guidance), and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.
• Excellent Communication Skills
• You understand the nuances of email communication, and can handle even the most challenging situations with professionalism and warmth. Youʼre also committed to keeping your supervisor "in the know" about your progress. (No one has to ever chase you down!)
• Excellent Grammar and Punctuation
• You pride yourself on catching every typo!
• Deadline-Obsessed and Detail-Oriented
• You love doing tasks on time, and checking them off your checklist! In fact, you are one of those people who don't understand how some people can be so disorganized and tardy. Responding to emails with a sense of urgency and care is a source of pride.
• Personal Responsibility
• If you make a mistake, you take 100% responsibility and fast action to remedy the situation.

What do you think? If youʼve just read this and it sounds like a great fit because you know you could completely own and deliver in this role...We would love to learn more about you!

Job Type:

Part-time Pay:

$10.00

• $12.

00 per hour

Benefits:

Flexible schedule

Experience:

Customer service: 2 years (Required)

Work Location:

In person