This client is seeking a Front Desk Administrator that will serve as the primary point of contact for visitors, clients, and callers while providing administrative support to ensure efficient day-to-day office operations. This role requires strong communication, organizational, and customer service skills. In this role, you'll be greeting visitors, answering and directing phone calls, scheduling appointments maintaining records, and supporting general office functions. This job is onsite 5 days per week in Springfield, MA. Required Skills & Experience Any previous experience in a front desk, receptionist, administrative assistant, or customer service role Strong verbal and written communication skills Exceptional interpersonal and customer services abilities Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to detail Desired Skills & Experience Experience answering multi-line phone systems Experience working in a government, legal, nonprofit, or public-facing environment Knowledge of records management and document processing Experience assisting diverse populations and stakeholders What You Will Be Doing Tech Breakdown 60% Phone and Visitor Management 30% Document Management and Administrative Tools 10% Microsoft Office Suite Daily Responsibilities 70% Front Desk Operations, Customer Service, and Administrative Support 20% Scheduling and Coordination Duties 10% Team Collaboration