Administration Manager

Administration Manager Charlotte, NC Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Accounts receivable Customer communication Internal controls Operations management Sales Customer service Computer literacy ERP systems Data reporting Improving operational efficiency Administrative experience High school diploma or GED Team development Client invoicing Overseeing compliance functions Team management Driving Performance Improvement (PI) Mentoring Contracts Business Administration CRM system proficiency Productivity software Office management Senior level Business Order entry Communication skills Technical Proficiency Overseeing training Staff development Office experience 10 years Full Job Description Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte™, a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading our back-office operations, ensuring excellence in administrative processes, and assist in developing high-performing teams across multiple offices in the Mid-Atlantic region. Position Overview The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices. Key Responsibilities Oversee and manage all back-office administration functions including: Customer Service Sales Order Entry Contracts Accounts Payable (A/P) and Accounts Receivable (A/R) Billing, Invoicing, and Auditing Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support. Develop and refine reporting tools to monitor business performance and identify areas for improvement. Collaborate with regional leadership to align operations with company goals and standards. Train and develop team members to foster growth, consistency, and efficiency. Ensure compliance with company policies and internal controls. Travel 25% - 40% to Mid-Atlantic Satellite Offices

QUALIFICATIONS

Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience. Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record. Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important. Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details.

OFFICE LOCATION / FULL-TIME ONSITE POSITION

3035 Horseshoe Ln, Charlotte, NC 28208 Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date!

Paid time off plan:

13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!

Paid Holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays:

Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match!

Company paid:

Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)