Service Director

ABOUT US

Dual Temp Company, Inc is a leading mechanical contractor specializing in the design, fabrication, installation, and maintenance of HVAC/R, Plumbing, and Automated Building Control Systems. With over four decades of experience, we are dedicated to delivering energy-efficient and cost-effective solutions that enhance comfort for a diverse range of commercial and industrial clients. Our team of expert mechanics and service technicians is committed to providing top-quality service across multiple locations.

OVERVIEW

Totally responsible for all aspects of strategizing, planning, implementation, and monitoring of company service operations to assure success in alignment with corporate policies and objectives. This position is also instrumental in directing all aspects of service sales.

JOB RESPONSIBILITIES

This position has primary profit/loss responsibility for all service-oriented operations. Establish and implement Service policies, procedures, and organizational structure within the framework of the corporate policy. Direct and monitor short-term and long-range plans consistent with overall profit and growth objectives. Provide advice, guidance, and direction to executives and managers toward their professional development while developing and maintaining, through communications, delegation of responsibility, and delegation of authority, a competent service team. Work with the Office Manager to oversee billing, AR, dispatch, and overall administration. Work with Service and Install Managers to oversee operations, performance, margins and career development paths. Responsible for developing, submitting, and defending service group operating and capital budgets and requests. Maintain positive financial posture for assigned operational sales and cost segments. Supervise the Service Manager on the employee review and hiring process. Full financial responsibility, including responsibility for margin performance, business plans, execution and modification throughout the year. Work with the sales manager to develop and implement a sales strategy, targets, goals and provide oversight Perform goal-setting meetings for direct reports, including: Office Manager, Sales Manager, Service Manager, Install Manager, Advanced Systems Lead, Service Logistics and Fleet Support Manager Champion and understand all aspects of service titan. Drive adoption and change of processes to best leverage the platform Perform additional assignments as directed by the President/CEO.

QUALIFICATIONS & EXPERIENCE 4

years technical or business administration degree or equivalent (advanced degree - may be helpful). Extensive experience in the management of service and sales operations. Advanced knowledge of the mechanical construction and service industry and company operations is required . Excellent organizational, leadership, communication, and analytical skills are a necessity.

Pay:

From $130,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Work Location:

In person