Job Title:

Executive Administrator of Program Operations -

Morning Sun Financial Services Location:

United States - Minnesota resident strongly preferred; Hybrid schedule for Minnesota employees (one remote day per week following onboarding) and fully remote for employees outside Minnesota.

Schedule:

Full-Time, flexible daytime business hours. Regular travel required based on business needs to support state contracts.

Wage:

$100,000 - $110,000 annual salary based on experience. Includes Full-Time benefits, PTO, and Volunteer Paid Time Off.

Position Summary:

The Executive Administrator of Program Operations - Morning Sun Financial Services (MSFS) is responsible for leading and overseeing all operational functions of the MSFS program. This role ensures participant-directed services are delivered effectively, compliantly, and in alignment with organizational and regulatory requirements. The Executive Administrator provides leadership to Program Administrators, Coordinators, and Support Brokers while serving as the primary operational decision-maker in partnership with executive leadership.

Key Responsibilities:

Program Operations & Leadership:

Oversee MSFS program operations and ensure alignment with organizational goals and regulatory requirements. Provide leadership, coaching, and supervision to Program Administrators, Coordinators, and Support Brokers. Serve as the primary operational decision-maker, resolving escalated issues and overseeing program workflows. Monitor staffing, caseload distribution, and service delivery to ensure efficiency and consistency. Identify and implement process improvements to enhance operational effectiveness.

Quality Assurance:

Oversee participant onboarding, service coordination, and ongoing program support. Ensure customer service is timely, person-centered, and properly documented. Monitor program performance, documentation accuracy, and service quality. Conduct reviews and implement corrective actions to maintain high service standards.

Compliance & Regulatory Oversight:

Ensure compliance with all applicable state, federal, contractual, and organizational requirements. Maintain audit readiness through oversight of documentation and operational processes. Communicate regulatory updates and compliance expectations to program staff. Address compliance concerns and implement corrective actions when needed.

Financial & Operational Coordination:

Partner with Finance, Payroll, HR, and Customer Support to support program operations. Assist with contract monitoring and communication with contract managers. Support financial processes related to timesheets, Electronic Visit Verification (EVV), and program operations. Monitor state-specific data collection and reporting requirements. Review operational documentation to ensure accuracy and compliance.

Cross-Functional Collaboration:

Serve as the primary escalation point for case managers, state agencies, and internal departments. Collaborate with executive leadership and cross-functional teams to support organizational initiatives. Build strong working relationships across departments to improve communication and service delivery. Support organizational culture while aligning program operations with strategic goals. Required Qualifications 7-10 years of experience in human services, program operations, and/or business administration Previous team leadership and supervisory experience Experience working with regulatory compliance and operational processes, especially in a human service setting Bachelor's degree or higher in Human Services, Business Administration, or a related field strongly preferred Valid US driver's license required based on travel needs of the

Executive Administrator Morning Sun Company Benefits and Perks Include:

Medical, Dental, and Vision insurance offered Paid Time Off including 16 hours of Paid Volunteer Time Paid Volunteer Time 401K plan with employer matching after 1 year Supplemental Insurance and Pet Insurance offered Childcare at Corporate Office for Employees Pet-Friendly Corporate Offices Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more! MERSC Discounts at MN Events and Businesses Morning Sun Financial Services is an Equal Opportunity Employer. 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