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PTP Stakeholder Support Lead

Job

Tandym Group

Nashville, TN (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/19/2026

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Job Description

A recognized media organization in Tennessee is seeking a new PTP Stakeholder Support Lead to join their team in Nashville. In this role, the PTP Stakeholder Support Lead will oversee stakeholder inquiry management within procure-to-pay operations. This role focuses on improving service delivery, supporting Oracle Fusion transition efforts, and driving process improvements across a global team environment.  About the
Opportunity:
Shift:
Day Schedule:
Monday to
Friday Hours:
8am to 5pm or 9am to 6pm with flexibility required
Setting:
Onsite Responsibilities:
Lead the end-to-end stakeholder support function for procure-to-pay inquiries, including intake, triage, routing, resolution, and closure. Manage escalations for complex or high-priority inquiries related to invoices, payments, vendor setup, and PTP policy. Partner with PTP, procurement, disbursements, supplier onboarding, and technology teams to resolve process gaps and improve service delivery. Support Oracle Fusion transition activities by helping prepare the team for system changes, go-live impacts, and stakeholder communications. Analyze inquiry trends, produce reporting, and drive process improvements through root cause analysis, documentation, and training.
Qualifications:
10+ years of AP/PTP experience, including at least 4 years in a Director- or VP-level leadership role Bachelor's degree in Business, Finance, Accounting, or a related field Demonstrated expertise across the full AP/PTP lifecycle, including invoicing, payments, and vendor management Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment. Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into process improvements Proven ability to manage large, globally distributed teams in a fast-paced, change-intensive environment Hands-on experience with support ticketing or service desk systems, such as ServiceNow Experience leveraging AI-enabled support tools to improve service delivery Excellent stakeholder management and executive communication skills
Desired Skills:
Experience supporting an ERP migration from a service delivery or change management perspective Knowledge of SOX controls relevant to PTP inquiry handling and process documentation Media, entertainment, or large enterprise industry background Experience operating in a global shared services or GBS environment