Manager, Patient Access (Radiology)

Manager, Patient Access (Radiology) UMC Health System - 4.1 Lubbock, TX Job Details Full-time 21 hours ago Qualifications Customer service Financial analysis Full Job Description We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

JOB SUMMARY

This position is responsible for directly managing the operations of the Admitting, EC Business Office, and other areas as assigned and to provide a high-level of customer service, all within the confines of laws, rules and regulations.

REPORTS TO

JOB

SPECIFIC RESPONSIBILITIES

Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met. Oversees the compliance efforts in the Admissions department. Develops and updates source material to conduct training sessions for staff in an organized fashion, documenting all efforts related to such efforts. Assist/Manage Patient Placement Center. Develops operating and capital budgets on an annual basis Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab and 6th floor. Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO and HIPAA requirements as related to the admission departments. Develops staff job descriptions. Evaluates staff performance and provides timely and factual feedback as necessary. Completes performances appraisals according to Hospital policy. Conducts periodic staff meetings in order to communicate relevant departmental and Hospital information, maintain staff morale, identify policy and procedures revisions, educated staff, discuss indicator compliances, etc. Oversees the cash collection process, including appropriate supervision of staff members, to maximize cash collections and minimize A/R. Makes recommendations for improvement as well as implement such improvements. Keeps the Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events.

EDUCATION AND EXPERIENCE

Bachelor's Degree in relevant field preferred OR +5 years equivalent hospital experience +3 years leadership experience, leading people and/or processes

REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS

None required.

SKILLS AND ABILITIES

Operate personal computer and mainframe systems. Analyze reports and detect operational problems. Identify problems/opportunities and design and implement resolutions. Communicate effectively in verbal and written formats. Possess strong analytical and quantitative skills as well as positive interpersonal skills. Change-oriented/innovative attitude. Exceptional customer service, financial analytical ability, and exceptional management skills required

INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS

Constant interaction is required with Admitting, Utilization Review, Fiscal Administration, Patient Financial Services, Resource Assistance, the clinical departments of the hospital, professional office clinics, and Information Systems. Frequent interaction is required with all revenue-generating departments. Interaction with other departments shall occur as needed.

PHYSICAL CAPABILITIES

Visual and auditory acuity required continuously. The ability to speak is required frequently. The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required frequently. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently.

ENVIRONMENTAL/WORKING CONDITIONS

This position is subject to inside environmental conditions. Protection from weather conditions , not necessarily from temperature changes.

DIRECT REPORTS

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. •Request for accommodations in the hire process should be directed to UMC Human Resources.•