Qualifications Required Qualifications:

ITIL Foundation Level Certification Version 5 or higher. 12+ years of experience and a bachelors or commensurate experience managing, maturing, and modernizing a 24/7/365 Service Desk for geographically dispersed users, with end-to-end service delivery of similar size, scope, and complexity. Experience implementing and managing Service Center communications and reporting, with strategic and operational planning experience. Secret clearance.

Desired Qualifications:

Help Desk Institute Support Center Manager (HDI-SCM) certification. Experience implementing, managing, and modernizing Tier 0 services and reporting. Posted Salary Range USD $150,000.00 - USD $199,260.00 /Yr.

Qualifications:

Required Qualifications:

Desired Qualifications:

Help Desk Institute Support Center Manager (HDI-SCM) certification. 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