Front Desk Supervisor

Front Desk Supervisor 3.7 3.7 out of 5 stars Mount Dora, FL 32757 Full-time Florida Retina Institute 98 reviews Full-time Company Overview Florida Retina Institute is dedicated to providing exceptional care for patients with complex retinal conditions. Our team of specialists utilizes the latest advancements in vitreo-retinal surgery and treatment to create personalized care plans that prioritize patient outcomes. Summary We are seeking a Front Desk Supervisor to join our team at Florida Retina Institute in the Lake County region. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. Your leadership will be vital in managing front desk operations and enhancing patient satisfaction. Responsibilities Oversee daily front desk operations, ensuring a high standard of guest service. Manage patient check-in and check-out processes efficiently. Train and supervise front desk staff to deliver exceptional customer service. Handle patient inquiries and resolve issues promptly and professionally. Maintain accurate records of patient appointments and billing information. Collaborate with medical staff to streamline patient flow and enhance service delivery. Implement policies and procedures to improve front desk efficiency. Requirements Proven experience in a front desk or guest services role, preferably in a healthcare setting. Strong customer service skills with a focus on patient satisfaction. Excellent communication skills, both verbal and written. Bilingual or multilingual abilities are a plus but not required. Familiarity with phone systems and scheduling software is beneficial. Leadership experience in managing teams is preferred. Travel required. If you are passionate about providing outstanding service in a healthcare environment, we invite you to apply for the Front Desk Supervisor position at Florida Retina Institute today!

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person