Required:

Bilingual fluency in English and Spanish — reading, writing, and speaking. You'll use Spanish daily; this is a hard requirement and will be assessed during screening. At least 1 year of administrative experience in a healthcare, clinical, behavioral health, social services, legal, school-based, or comparable regulated environment. (General customer service alone isn't sufficient unless paired with documentation, scheduling, intake, or regulated-environment experience.) Ability to follow structured processes without improvising outside your role. You'll assist with intake, scheduling, insurance records, documentation, and outreach — you won't make clinical decisions or commit the practice to services without authorization. Strict confidentiality. HIPAA compliance is not negotiable. Strong follow-through and ownership — you log your work, complete what you start, and don't let tasks drift. Composure under pressure with frustrated families or demanding referral sources, routing concerns to clinical leadership appropriately.

Comfort with technology:

you'll work across SimplePractice (scheduling, billing, insurance), the agency's internal clinical management system (master log and documentation), spreadsheets, Google Workspace, and social media. You must be a confident, fast learner. Reliable in-office attendance at our Gainesville location during business hours.

Preferred:

Prior experience in community mental health, behavioral health, social services, or a DFCS-related setting Familiarity with SimplePractice, another EHR, or comparable systems Experience with insurance verification, Medicaid, or prior authorization Experience supporting court-involved or system-involved youth Experience with referral tracking, client intake, or community outreach Additional French or Haitian Creole fluency (a plus, not required) Work Environment In-office at 311 Green Street, Suite 404, Gainesville, GA 30501 (no remote). Monday-Friday, daytime business hours. Reports to Ms. Nahomie Julien, LCSW — Clinical Director and Founder. You'll work alongside licensed clinicians, a psychologist, a psychiatric mental health nurse practitioner, and a psychometrist. Compensation $16.50-$18.50/hour, depending on prior healthcare or clinical administrative experience, bilingual Spanish proficiency, insurance verification experience, and ability to manage structured workflows. Full-time, W-2 employee. Paid time off and paid holidays. A 90-day performance review assesses accuracy, reliability, follow-through, documentation discipline, and ability to manage intake, scheduling, insurance verification, referral tracking, and outreach. First 90 Days You'll be expected to learn and demonstrate competency in scheduling and client-record workflows (SimplePractice and the internal system), intake documentation, insurance eligibility verification, appointment confirmation and attendance tracking, master log maintenance, referral tracking and follow-up, bilingual phone/email communication, and HIPAA-compliant practices.

Pay:

$16.50 - $18.50 per hour

Work Location:

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