Bilingual Administrator

Job Title:

Bilingual Administrator Job Description This role oversees the day-to-day operations of a busy administrative office within a collections environment. The Bilingual Administrator leads a team of administrative associates, supports collaboration with the collections department, and ensures that client-focused service remains efficient, professional, and consistent. This position is ideal for a hands-on leader who enjoys coaching and developing employees, improving office processes, and delivering high-quality customer and client support.

• main job duties are handling escalation calls
• Responsibilities Manage the daily operations of the office to ensure smooth, efficient, and organized workflows.

Lead and supervise a team of administrative associates, providing clear direction and ongoing support. Deliver regular coaching, training, and constructive feedback to employees to improve performance and professional development. Coordinate and oversee administrative support activities, including customer and client support tasks. Partner closely with the collections department to support shared goals and maintain consistent communication. Monitor team performance, attendance, and productivity, and take appropriate action to maintain high standards. Promote a positive, professional, and collaborative office culture that emphasizes strong customer service. Handle escalated customer or client service issues and ensure timely, effective resolution. Organize and prioritize office tasks and resources to meet deadlines and client expectations. Support continuous improvement by identifying opportunities to enhance administrative processes and procedures. Essential Skills Bilingual communication skills with the ability to interact effectively with a diverse client and customer base. Strong office management skills, including organizing workflows and coordinating daily operations. Customer service and customer support experience, ideally in a fast-paced, client-focused setting. Ability to work a full-time schedule from 8:00 a.m. to 5:00 p.m. Experience working in or with a company that has heavy client interaction. Excellent verbal and written communication skills. Strong problem-solving skills and the ability to handle escalated issues professionally. Additional Skills & Qualifications Experience in collections customer service or working within a collections company environment. Background in administrative support roles with responsibility for coordinating multiple tasks and stakeholders Organizational skills with attention to detail and accuracy in administrative processes. Comfort working in a family-owned business environment with close-knit teams. Ability to adapt to evolving client needs and office priorities. Work Environment The role is based in a collections company office located in downtown Louisville, within a family-owned business setting. The office has approximately 40 employees, with staff split between administrative associates and the collections department, fostering a collaborative and team-oriented atmosphere. This is a first-shift position with standard hours of 8:00 a.m. to 5:00 p.m. Parking is provided behind the building for convenient access to the workplace. The environment emphasizes client-focused service, professional communication, and consistent attendance, with bonuses available based on attendance performance. Job Type & Location This is a Contract position based out of Louisville, KY. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY.

Application Deadline This position is anticipated to close on Apr 29, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.