The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about the Louisiana Department of Health Join a team that makes a direct impact in communities across the state! This position serves as the agency's front-line support to the public by assisting members with case updates, answering questions about benefits and eligibility, supporting outreach events, and ensuring accurate and timely processing of important information. If you enjoy helping others, providing excellent customer service, and working in a fast-paced environment where your work truly matters, we encourage you to apply! An ideal candidate should possess the following competencies:

Accepting Direction:

The ability to be open and willing to follow guidance or instructions.

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Accountability:

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures:

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Managing Resources:

The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value. No experience or training is required. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

• Serves as the agency's front-line support to the public by providing professional customer service and responding to inquiries regarding agency programs, policies, and services.
• Processes statewide correspondence in a timely and accurate manner to ensure efficient communication and case management.
• Updates case statuses and documents case notes accurately within electronic record systems in accordance with agency procedures.
• Assists members with completing self-service portal change reports and provides guidance on navigating online systems and processes.
• Responds to general inquiries in person, by telephone, and through email regarding program requirements, case status, and application or renewal procedures.
• Supports Medicaid outreach efforts by attending special events, distributing informational materials and promotional items, and providing basic program information to the public.
• Performs a variety of administrative support duties, including maintaining records, organizing documents, and assisting with daily office operations.

Position-Specific Details:

Location:

Medical Vendor Administration / Medicaid Region 6 /

Rapides Parish Appointment Type:

Probationary Cost Center:

305-2050407

Position Number:

68239

How To Apply:

No Civil Service test scores required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.

e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Paula Jackson paula.jackson@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services, is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.