ADMINISTRATIVE COORDINATOR 2 - RECEPTION

Why work for CLHSD?

Vision:

CLHSD excels at making lives better.

Mission :

to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities.

Philosophy :

to integrate community-based services while promoting wellness, recovery, and independence through education and choice of a broad range of programmatic and community resources. We're seeking an Administrative Coordinator 2 to serve as the first point of contact at the agency, creating a welcoming environment for clients, patients, and visitors and providing administrative support that keeps our front office running smoothly. An ideal candidate will possess the following competencies:

Accepting Direction:

The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability:

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures:

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Acting Decisively:

The ability to make timely, confident decisions using sound reason.

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Focusing on

Customers:

The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Managing Time:

The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals. One year of experience in administrative services.

EXPERIENCE SUBSTITUTION

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Maintains a person-centered, recovery orientation to clients regarding their appointments, attentive to client engagement and readiness to service. Determines the appropriate clinical staff to bring urgent life-threatening situations to the attention of and assures that assistance is initiated. Answers all incoming calls to the center/clinic within three rings, determines disposition. Enters income verification into the electronic record system upon return receipt from the client to ensure guarantor information. Completes Medicaid Applications with clients needing to apply. Maintains a person-centered, recovery orientation to clients regarding their appointments, attentive to client engagement and readiness to serve when answering the Centralized Scheduling telephone, main clinic line, or greeting clients as they come in. Manages service appointment scheduling in a manner that assures that clients have timely access to needed services, and in keeping with clients' needs and preferences. Manages service appointment scheduling in a manner that assures that direct service providers' available time slots are filled promptly and according to standards. Codes - cancelled/ missed /attended appointments in the scheduling program. Interfaces with clinic receptionists/support staff for proper data entry and maintenance of the clinic schedule

Position-Specific Details:

Appointment Type:

This position may be filled by a probationary appointment.

Location:

This vacancy is located at the Central Louisiana Human Services District's Caring Choices Clinic. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: Shawanda.

Gordon@clahsd.org Central Louisiana Human Services District 5411 Coliseum Blvd Alexandria, La 71303