Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Make a meaningful impact in your community by joining a team dedicated to helping individuals and families access critical services and support. This rewarding position combines customer service, program support, and administrative responsibilities in a fast-paced environment where no two days are the same. The role provides the opportunity to assist clients with program applications, explain services and eligibility requirements, and connect individuals with valuable resources while delivering compassionate and professional service. In addition, this position plays a vital role in emergency and disaster response efforts, supporting Louisiana citizens during hurricanes, floods, and other emergencies. If you are organized, service-driven, and passionate about helping others, we encourage you to apply! An ideal candidate should possess the following competencies:

Accepting Direction:

The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability:

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes

Following Policies and Procedures:

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Acting with

Ethics and Integrity:

The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Communicating Effectively:

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Focusing on

Customers:

The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

• Serves as receptionist and primary point of contact by greeting customers, answering telephone calls, assessing client needs, and providing professional customer service to clients, vendors, agencies, and staff.
• Maintains knowledge of agency programs, policies, and procedures to assist clients, assess potential eligibility, and ensure appropriate program services are offered.
• Researches and utilizes systems such as LITE and On Base to gather information, assist clients, and support program operations.
• Processes new and renewal program applications by accurately entering data, compiling information, and routing applications to appropriate Social Service Analysts in a timely manner.
• Communicates complex program information, policies, and procedures clearly and effectively while identifying client needs and connecting individuals with available resources.
• Provides clerical and administrative support by preparing and distributing mail, receiving faxes, making copies, and indexing documents within the On Base imaging system.
• Maintains disaster response readiness by participating in DSNAP training and supporting emergency operations, including interviewing applicants, registering evacuees, determining eligibility for disaster assistance, and utilizing computer systems to track benefits and shelter populations.

Position-Specific Details:

Location:

Medical Vendor Administration / ES Covington Region 9-FSA 1 (ES

TRI-REGION 1

) /

St Tammany Parish Appointment Type:

This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months)

Cost Center:

3052130109 Position Number(s): 50688319

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.

e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE .

Contact Information:

Patricia Walker Patricia.

Walker.

DCFS@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.