Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about the Louisiana Department of Health Join a fast-paced, mission-driven team at the heart of Louisiana's Vital Records system—one of the largest revenue-generating divisions in the Department of Health. As an Administrative Coordinator , you'll play a critical role in delivering essential services to the public, serving as a trusted point of contact for vital records information, and ensuring the accuracy and integrity of life event documentation across the state. If you're detail-driven, customer-focused, and ready to grow within a high-impact public service role, this is your opportunity to make a meaningful difference. An ideal candidate should possess the following competencies:

Accepting Direction:

The ability to be open and willing to follow guidance or instruction

Following Policies and Procedures:

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Thinking Critically:

The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Assist walk-in customers requesting vital records by reviewing applications, verifying identification and legal authority, processing payments, and ensuring compliance with Vital Statistics laws and confidentiality requirements. Provide accurate information to the public regarding services, fees, and record access, while routing requests and correspondence to the appropriate units and returning incomplete submissions with explanations. Maintain and track certified and express mail, update records in the LEERS system, reconcile bank note usage, and manage document storage and destruction in accordance with retention schedules. Deliver high-volume call center support by answering inquiries, researching request statuses in LEERS, routing calls appropriately, and documenting messages and requests for follow-up. Create and process cases for mail orders, prepare and send informational packets, assist with the issuance of complimentary birth certificates, and train staff on customer service standards and telephone etiquette. Process and review vital event registrations (birth, death, marriage, divorce, and paternity acknowledgments) for accuracy and completeness, resolving discrepancies with external partners and maintaining organized records. Issue, accept, and record marriage licenses; provide guidance to officials and the public; ensure proper handling of funds; and support overall operations through reporting, training participation, and special projects.

Position-Specific Details:

Location:

Office of Public Health / Bureau of Vital Records /

Orleans Parish Appointment Type:

This position will be filled as a Probationary appointment

Cost Center:

3262307310 Position Number(s): 72108

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. • Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE .

Contact Information:

Shambrielle Pooler Shambrielle.

Pooler@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.