Senior Administrative Coordinator, Registrars Office

Senior Administrative Coordinator, Registrar's Office Position Type Professional Staff Faculty Track Employment Status Full Time Months 12 Campus Biddeford, ME Description Under the direction of the Senior Associate Registrar, the Senior Administrative Coordinator provides comprehensive administrative and operational support to the Registrar's Office. This position ensures the accuracy, integrity, and efficiency of student records, enrollment transactions, and related services. The role also manages office work-study staff and front-desk operations in the Registrar's Office, serving as a key point of contact for students, faculty, and staff. About The University of New England UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts. Benefits Overview Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits : UNE tuition waiver for employees, spouses, and domestic partners For more information about our outstanding benefits, please visit: UNE Benefits Overview Responsibilities Process course registrations, bio-demographic updates, enrollment verifications, loan deferments, and transcript requests in compliance with FERPA and university policies. Oversee the intake, scanning, and maintenance of student records within the document management system (DocStar/Hyland). Research and resolve complex records and enrollment issues in collaboration with Assistant and Associate Registrars. Maintain Standard Operating Procedures and a yearly production calendar to ensure consistent and accurate processing. Serve as the primary contact for front-desk operations and manage the Registrar@une.edu inbox, including triaging inquiries. Coordinate meetings, special projects, departmental events, and university initiatives, providing administrative and logistical support. Manage office supplies, equipment, and transcript-related materials, including ordering and budget tracking. Generate and maintain reports to support enrollment monitoring, compliance, and decision-making, and represent the Registrar's Office on committees as assigned. Hire, train, schedule, and supervise work-study students, while providing guidance, cross-training, and quality oversight for staff and document processes. Interpret and apply policies to ensure compliance with FERPA and institutional regulations, identify process improvements, and support planning initiatives. Perform other duties as assigned. Qualifications Associate's degree required; bachelor's degree preferred. Three to five years of administrative experience, preferably in a university registrar's office or similar setting. Equivalent combinations of education and experience will be considered. Proficiency in Microsoft Office, especially Excel and Word. Experience with student information systems (e.g., Banner, Colleague, Jenzabar, PeopleSoft, Workday) preferred. Familiarity with reporting tools (e.g., Access, Cognos) and AI communication tools or chatbots preferred. Knowledge of student records policies, procedures, and FERPA regulations. Strong organizational skills with the ability to manage multiple priorities. High level of accuracy and attention to detail. Sound judgment and ability to interpret and apply policies. Strong written and verbal communication skills. Ability to build relationships and provide excellent service to a diverse community. Self-motivated, dependable, and able to work independently and collaboratively. Ability to maintain confidentiality and exercise discretion. Demonstrated professionalism, critical thinking, and sound decision-making. EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. COVID Vaccination Statement (PLEASE NOTE) Posting Number 2022PS0872P Close Date Open Until Filled Yes To apply, visit https://une.peopleadmin.com/postings/25336 jeid-f005526851cf0c479d6538efe7607ee3