Front Desk Supervisor

Retina Specialists of Michigan is proud to be the only privately owned retina practice in West Michigan. We specialize in vitreoretinal diseases, along with sub-specialties in every field of medical and surgical retina including pediatric, uveitis, and ocular oncology care. We have an amazing team built on a culture reflective of our core values; show respect, do the right thing, aim for excellence, be curious, and elevate each other. These are the ideals we believe in, work by, and live each day. We are looking for a full time Front Desk Supervisor to provide leadership to our front desk team.

The job duties include:

Management of day-to-day functions of the front desk team in effort to achieve optimal patient flow and scheduling. Manage workflow of scheduling, check-in, and check-out processes to ensure timely and accurate completion of tasks. Ensure telephones are answered in timely and courteous manner and patient needs are appropriately addressed by front desk staff. Manage new hire onboarding process. Maintain and update physician appointment templates. Manage performance of front desk staff, including performance evaluations and disciplinary action. Create and maintain front desk staff schedules to ensure adequate coverage at all times. Foster a healthy team environment and promote organization's core values. Write, implement, and maintain policies and procedures related to front desk responsibilities. Meet one-on-one with front desk staff on regular basis to mentor and review progress and goals. Coordinate and lead monthly front desk staff meetings. Assist with development, implementation, and progress of front desk team KPIs. Ensure front desk compliance with HIPAA and other compliance matters. Work in collaboration with clinical supervisors and directors to ensure a healthy and exceptional team experience. Successful candidate will have these skills: Attention to detail. Ability to work in busy, fast-paced environment and adapt to change. Excellent written and verbal communication skills. Strong integrity demonstrated by honesty, reliability, transparency, and accountability. Ability to create and share ideas. Follow-through on ideas, tasks, and projects. Solution focused. Ability to maintain confidentiality of employee matters and demonstrate consistent professionalism. Drive to accomplish team and practice goals.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Experience:

Medical billing: 1 year (Required)

Ophthalmology:

1 year (Preferred)

Leadership:

3 years (Required) Ability to

Commute:

Grand Rapids, MI 49546 (Preferred)

Work Location:

In person