Case Management Leadership Associate

Shane Smith Law is seeking a highly organized, driven, and growth-oriented professional to join our Case Management department as a Case Management Leadership Associate. This position is designed for individuals who demonstrate strong leadership potential and are interested in growing into a future Supervisor role. During an initial training and development period, you will work directly alongside department leadership, gaining hands-on experience in team operations, workflow management, reporting, quality control, and employee development. This is not a clerical or front-desk position. This role combines operational support, process oversight, and leadership development within a fast-paced personal injury law firm. We are looking for someone who thrives in structured environments, enjoys helping teams stay organized and accountable, and is excited about building a long-term career path within our firm.

Position Overview:

Full-Time | $42,000/yr | Onsite/In Person |

Charlotte, NC Positions Hours:

Monday - Friday, 8:00AM to 5:00PM, with an hour for lunch Career Growth Opportunities This position is part of a leadership development track and offers multiple potential advancement pathways based on performance, strengths, and business needs: Promotion to Case Management Supervisor Advancement into a Senior Case Manager role Continued growth as a high-level Case Management Leadership Associate Our goal is to develop future leaders while providing meaningful opportunities for professional growth and advancement. Key Responsibilities Operational Support & Department Coordination Maintain and track departmental KPIs and reporting dashboards Assist with quality control audits and compliance reviews Monitor case progression milestones and identify workflow delays Support onboarding, training coordination, and employee development initiatives Process and monitor withdrawal-related documentation workflows Maintain internal tracking systems and reporting logs Prepare reports and documentation for leadership meetings Coordinate scheduling and internal communications Assist with workload management and resource allocation Identify inefficiencies and recommend workflow improvements Leadership Development Responsibilities Work closely with Case Management leadership to learn supervisory functions Participate in coaching, training, and accountability conversations Assist with monitoring team productivity and quality expectations Help ensure compliance with departmental procedures and standards Support implementation of process improvements and operational initiatives Develop leadership, communication, and performance management skills through hands-on experience Required Qualifications Minimum 2 years of professional administrative, operational, case management, or leadership experience Bachelor's degree preferred Strong organizational and time-management skills Experience tracking reports, metrics, deadlines, or compliance-related items Strong written and verbal communication skills High digital proficiency and comfort learning new software systems Ability to manage multiple priorities in a structured, fast-paced environment Strong attention to detail and follow-through Demonstrated leadership potential and desire for career growth Preferred Qualifications Experience in a law firm, personal injury firm, or professional services environment Experience supporting managers, supervisors, or leadership teams Experience training, mentoring, or coaching others Experience working with case management software or workflow systems Experience monitoring performance metrics or operational reporting

Success Profile:

You May Be a Great Fit If You... Aspire to move into leadership or management Enjoy helping teams stay organized and accountable Thrive in structured environments with measurable goals Can identify problems and help develop solutions Balance attention to detail with big-picture thinking Communicate professionally and confidently Stay organized and productive when priorities shift Enjoy improving processes and making systems more efficient Are motivated by professional growth and advancement opportunities What This Role Is Not This is not a front desk, receptionist, or entry-level administrative position. This role requires accountability, critical thinking, operational awareness, and a willingness to develop leadership skills while supporting department performance. Why This Role Matters Our Case Management team supports clients during one of the most difficult periods of their lives. This role helps ensure cases progress efficiently, workflows remain consistent, and team members have the support needed to provide exceptional client service. You will gain direct exposure to operational leadership, performance management, workflow optimization, and department-level decision-making while building a clear path for future advancement within the firm. If you are looking for more than just a job—and are interested in developing into a future leader—we encourage you to apply.

Benefits:

Paid Holidays 10 days paid time off Health Reimbursement Arrangement (HRA) 3% matching contribution to simple IRA Employee Culture Committee Progressive Service Recognition We look forward to learning more about you! Shane Smith Law is an Equal Opportunity employer and certified Patriotic Employer recognized by the Office of the Secretary of Defense Employer Support of the Guard and Reserve.

EOE M/F/Disabled/Vet Job Type:

Full-time Pay:

From $42,000.00 per year

Benefits:

Health insurance Paid time off Retirement plan Ability to

Commute:

Charlotte, NC 28273 (Required)

Work Location:

In person