Administrative Specialist

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range:

$ 52,903 - $67,495

Work Day/Hours:

8:00am - 5:00pm This is the third level in a four-level Administrative Support Series devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class perform a broad range of par a professional work ranging from routine to specialized office/customer service support such as processing complex transactions ; handling escalate d customer service requests; coordinatin g and maintaining office processes and office information ; and performing quality assurance on transactions and/or work product. An incumbent is responsible fo r providing administrative office coordination (such as processing budget, procurement, payroll, timekeeping, and human resources transactions); records management; routine or specialized administrative support to senior staff; and logistical support for programs and/or projects. Incumbents may serve as an executive assistant to a department director . This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the D epartment. Coordinates and oversees administrative office functions such as maintaining supplies; processing fiscal, procu rement, payroll, time-keeping, and/or human resources transactions; assisting with social media; assisting with budget preparation , reporting and/or monitoring of expenditures/revenues ; maintaining service contracts and coordinating equipment repair; and coordinating work flow. Provides quality assurance over administrative support functions including financial, procurement and human resources transactions ; may serve as the department lead user and/or representative for a business system; may serve as a department liaison to other functions and/or serves on city committees. Serves as a lead worker, assigning work and monitoring work completion, as assigned. Coordinates meeting requests, event calendaring, special event scheduling and/or logistical support for events or facility rental/scheduling; provides calendaring coordination and support for executive staff, as assigned. Work may also include program support such as handling facility rental requests; training staff; documenting and routing customer complaints . Gathers and compiles data; calculates statistics; provides special project/program support related to materials/information-gathering and administration; may assist with applicant selection process. Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; assists with the preparation of manuals, polices, procedures, confidential correspondence and public information materials including information for city council agenda items; provides general administrative support to staff and/or projects. Receives, processes and routes calls ; provides information to callers; researches and resolves complaints and makes referrals as appropriate ; handles call on behalf of executive staff, ensuring appropriate and timely follow up. Reports to work in an emergency or disaster event, as assigned. Performs other duties of a similar nature and level as assigned. Associate's degree in business or related field. Two years of advanced administrative support experience. Some assignments may require a North Carolina Public Notary registration