Education:

Holds monthly front desk staff meetings. Sets agenda, records minutes, and utilizes sign in sheet for attendance. Conducts educational sessions to address practice changes and changes in billing or regulatory guidelines. Works with Clinical Supervisor and Practice Manager to identify employee's areas of improvement. Implements plans to include training, evaluation, and follow up. Attends and actively participates in necessary meetings as communicated by Practice Manager and/or administration. Include but is not limited to participation in committees to enhance organizational practices. Assists Practice Manager in hiring front desk staff for physician's office. Provides and/or arranges for employee to have necessary training and orientation. Assists the Practice Manager in development of policies and procedures applicable to individual offices. Makes recommendations for needed policies and procedures. Coordinates and records staff education with practitioners, consultants, vendors, and hospital departments. Assists in ensuring individual office compliance with: OSHA guidelines MSDS sheets Evacuation plans Emergency call list Coordinates ordering of supplies with Materials Management Assists the Practice Manager in identifying items for capital budget and FTE budget needs Prepares quarterly summary report. Identify issues, problems and accomplishments in offices. Assists Practice Manager in other daily functions related to practice management and the PHO office manager's meetings. Provides oversight when Provides Manager is out of the office. Performs other duties as assigned to support the efficient operation of the department. Provides oversight of outstanding order and referrals clean up. Provides front desk staff with feedback on their performance. Completes performance evaluations in collaboration with Practice Manager. Addresses deficits in employee performance through coaching and mentoring. Issues Progressive Discipline in accordance with policy when applicable as determined in conjunction with Practice Manager and Human Resources Department. Performs duties and responsibilities of Medical Secretary as needed to fill in for lunches, breaks, or to provide assistance during high volume periods to enable optimum patient flow.

Minimum Qualifications :

Requires prior physician office management experience; Medical terminology; Word processing; Spreadsheet; Professional billing experience and/or education; Associates degree preferred

Physical Standards:

Constantly (Exists 75% or more of the time) Sitting w/back support; lifting and carrying 0-5 lbs.; pushing, pulling, lifting, and carrying 0-5 lbs.; repetitive keyboard, telephone. Frequently (Exists 25-75% of the time) Standing; walking; reaching (forward, lateral); lifting and carrying 5-l0 lbs; pushing and pulling 5-15 lbs.; operating motor vehicles; exposure to radiation. Occasionally (Exists 5- 25% of the time) Reaching (overhead, low); stooping (bend at waist); twisting; lifting 10-25 lbs.; pushing and pulling 15-40 lbs.; exposure to infect hazards, slippery surfaces, physical hazards. Rarely (Exists under 5% of the time) Crouching (bend at knees); kneeling; climbing balance; lifting 25-40 lbs.; carrying 10-25 lbs.; exposure to chemical hazards, dust.

Sensory Requirements Visual:

close paperwork, VDT used, visual monotony;

Hearing:

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