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Administrative Coordinator
Job
Robert Half
Plano, TX (In Person)
Full-Time
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Job Description
We are looking for an Administrative Coordinator to support service and warranty workflows for a Contract position based in Plano, Texas. This role focuses on routing incoming requests accurately, maintaining organized records, and ensuring each case moves efficiently from intake to resolution. The ideal candidate brings strong administrative support experience, comfort working in Excel, and a customer-focused approach to handling high-volume coordination tasks.
Responsibilities:
- Direct incoming tickets and order requests to the appropriate team members by using established assignment guidelines and Excel-based tracking tools.
- Examine warranty-related submissions for completeness and accuracy, then record the information in the designated internal platform.
- Distribute cases to Warranty Managers according to workload and routing rules maintained in the assignment spreadsheet.
- Monitor open items closely, provide timely follow-up on outstanding requests, and help drive each ticket through completion.
- Maintain accurate data entry across order and case records to support reliable reporting and smooth daily operations.
- Respond professionally to inbound inquiries and assist with administrative coordination related to customer service needs.
- Support scheduling and calendar-related activities when needed to keep priorities organized and deadlines on track.