Supports the agency by handling communications, performing data entry and maintaining the flow of documentation necessary to the Agency's effective operation.

Essential Functions:

Handles department communications efficiently and responsively. Answers inquiries and directs incoming calls for Agency Staff. Monitors and distributes incoming faxes. Welcomes visitors and receives/distributes mail and deliveries. Prepares and coordinates deliveries to offsite destinations. Performs data entry and tracking of data essential to agency operations. Inputs data which may include OASIS and assists in tracking methods. Tracks compliance and notification of personnel files. Performs other data entry or word processing as requested. Maintains flow of documentation and ensures proper filing of documentation. Sets up new patient records and files. Files all notes and other required case documentation. Performs other file management tasks as requested. Assists with payroll processing. Verifies documentation with time slip. Notifies staff if information is insufficient. Assists in checking compliance of orders and visits upon patient's discharge from Agency.

Example include:

Complete all filing for Medicare which includes nursing, therapy and social work visits, Home Health aid visits, medication profiles, physician orders, 485's etc. Track all physician orders that have been sent out for signature to ensure receipt in a timely matter to be in Medicare compliance. Actively participates in professional growth and development. Participates in educational programs appropriate to functions. Participates in the Performance Improvement program as requested. Participates in special projects as required. Demonstrates and maintains current knowledge of Agency procedures and established processes. Fulfills additional performance responsibilities as assigned and as necessary.

Physical Requirements:

Visual/hearing ability sufficient to comprehend written/oral communication. Ability to deal effectively with stress.

Working Conditions:

Works within an office environment, working with computers, computer systems and other office related equipment. Sits, stands, bends, lift, and moves intermittently during working hours. Communicates and interacts with supervisors, peers and subordinates under all conditions and circumstances. Communicates with people outside the organization, representing the organization to customers, the public, government and other external sources, as required. Travel to external locations, including Branch office(s), as required.

Qualifications:

Minimum of High School diploma or equivalent. Business school or college training and a minimum of 2 years relevant experience. Data entry skills. Medical terminology/medical office experience preferred.