Administrative Outreach Coordinator - Full-time Do you have a heart for helping others and the skills to connect people with the care they need? Join The Hub on Smith as our next Administrative Outreach Coordinator and make a real impact every day!

About Us:

The Hub on Smith provides comprehensive services that promote independence, quality of life, and dignity. We work closely with our community to ensure that those we serve receive the best possible care, support and resources.

What We Offer:

Meaning - Be part of a mission-driven team that helps individuals navigate vital services, supporting independence and well-being in your local community. Support - Join a collaborative and compassionate workplace that values your input, encourages growth, and supports your professional development. Benefits - Enjoy benefits including health insurance, dental, vision, AFLAC, paid time off, Wyoming Retirement Services contributions (Pension). About the Position The Hub on Smith is seeking a compassionate, organized, and community-minded individual to join our team as a full-time Administrative Outreach Coordinator . In this vital role, you'll be the first point of contact for individuals seeking support, helping connect them with essential services and resources that promote independence and well-being. Ideal candidates are empathetic problem-solvers with strong communication skills and a passion for serving others. Join a mission-driven organization where your work truly makes a difference—every day. Join us in our mission to celebrate and serve older adults for the betterment of our community. Apply today to become part of The Hub on Smith team and help make a difference! For more information and to apply please visit our website at www.thehubsheridan.org or you can submit your cover letter, resume and application to HR@thehubsheridan.org. Warm Regards, Human Resources Department

JOB DESCRIPTION

Title:

Administrative Outreach Coordinator Location:

211 Smith Street, Sheridan, WY 82801 Reports to: Help at Home Clinical Manager

ESSENTIAL JOB FUNCTIONS

Direct Client Services Provide 1:1 assistance, information, and services to support independence, quality of life, and dignity. Coordinate services, including intake, evaluation, care plan development, and supervision. Deliver direct services such as assessments, crisis intervention, outreach, and service closure. Act as a liaison between patients, families, and healthcare providers to facilitate seamless care. Monitor and follow up on care plans to ensure adherence to prescribed treatments and progress. Educate patients and families on home health services, care plans, and available resources. Complete home visits for the Home Delivered Meals program and work closely with Home Delivered Meals Supervisor to ensure client needs are met. Field Duties Conduct in-home visits to assess patient needs and ensure proper care delivery. Ensure compliance with individualized care plans and report any changes in patient condition. Communicate with nurses, therapists, and caregivers to optimize patient care. Deliver or collect necessary documentation from patient homes when needed. Participate in community outreach and patient education initiatives. Scheduling & Coordination of Care Assist with patient scheduling to ensure timely visits align with care plans. Coordinate appointment changes, cancellations, and reschedules as needed. Verify and confirm scheduled visits with patients and families. Manage and update patient records in the Electronic Health Record (EHR) system. Prepare and organize documentation for patient admissions, discharges, and referrals. Work with Clinical Manager to fill coverage gaps caused by caregiver call offs. Assist with billing concerns and conflicts. This can include setting up payment plans with clients, working out sliding fees and adjusting care plans. Education and Training Complete 12 hours of job-related continuing education courses annually. Observe, teach, and train Homemakers and complete competencies evaluations every 180 days . Administrative & Office Duties Answer phone calls, emails and inquiries related to patient care. Process insurance verifications, authorizations, and billing support as needed. Maintain confidentiality and ensure compliance with HIPAA and HITECH regulations. Follow state and federal rules and regulations meeting the documentation standards required for Medicaid, the Wyoming Home Services Grant (WyHS), and all insurances used by Help at Home. Ensure all home health services comply with state and federal regulations. Assist in audits, quality improvement initiatives, and compliance reviews. Communicate and work with individuals in a respectful manner. Respond promptly to urgent calls related to patient care. Ensure immediate follow-up actions are taken as needed. Administrative & Other Responsibilities Schedule patient visits according to physician orders and care plans Communicate shift details to caregivers and confirm attendance. Serve as the central communication point to ensure service goals and objectives are met. Ensure concerns are properly addressed and resolved. Document all calls and emails for tracking and follow-up purposes. Participate in Quality Assurance and Performance Improvement (QAPI) meetings to support continuous improvement and compliance initiatives. Additional tasks and responsibilities as needed to support the organization's goals and operations. Knowledge, Skills, and Abilities Coachable with a willingness to learn and adapt to a changing workflow. Knowledge of issues affecting older adults and people with disabilities Ability to effectively communicate both orally and in writing Good organizational and time management skills Ability to use computer including Microsoft Office, the Internet and other program specific software Access Care Coordinator (ACC) certification preferred; ACC training made available by The Hub on Smith Physical Demands Occasionally transfers and lifts equipment. Frequently communicates and exchanges information with others. Frequent local travel

• Regularly observes and assesses clients, staff and volunteers . May be required to sit at a computer station for extended periods of time in order to complete essential job functions. Drives to the home setting, providing own transportation with valid license and insurance. Minimum Qualifications At least 21 years of age. High school diploma or GED. Valid driver's license and a safe driving record. Ability to pass a Central Registry and Division of Criminal Investigations background check. Meets one of the following criteria: o Completed at least forty-eight (48) semester hours or seventy-two (72) quarter hours of post-secondary education in a related field. o Two (2) years of experience in social services working with seniors or people with disabilities.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Senior Citizens Council is an equal opportunity provider and equal employment opportunity and at-will employer.

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Health savings account Paid time off Retirement plan Vision insurance Application Question(s): Have you completed at least forty-eight (48) semester hours or seventy-two (72) quarter hours of post-secondary education in a related field OR Two (2) years of experience in social services working with seniors or people with disabilities?

License/Certification:

Driver's License (Preferred) Willingness to travel: 50% (Preferred)

Work Location:

In person