Collector The Moore Law Group - 3.0 Mesa, AZ Job Details Full-time $18 - $25 an hour 1 hour ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Teamwork Debt collection Phone communication Call center experience High school diploma or GED Attention to detail Telephone systems Productivity software Database software proficiency Full Job Description At The Moore Law Group, we're passionate about fostering a positive and supportive workplace where teamwork and growth thrive. We invest in our employees with ongoing training, career advancement opportunities, and recognition for outstanding contributions. We believe in work-life balance and your well-being, offering great benefits like health coverage, paid time off, and a 401(k) program. Join our team and be part of a vibrant environment that values your success and celebrates excellence!

POSITION SUMMARY

Effectively engages consumers in communications to reach meaningful solutions for amounts due while providing a professional and positive customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following: Maintain a high level of customer service and professionalism with consumers, clients, attorneys, and employees. Communicate with consumers and authorized third parties to resolve accounts through payment, settlement, or other approved arrangements. Conduct follow-up calls and account reviews to ensure payments are made as agreed. Accurately document account activity, contact attempts, payment arrangements, and next steps in accordance with client and firm requirements. Review account information and determine appropriate next steps when direct payment efforts are exhausted. Process approved payments and payment arrangements according to firm procedures. Comply with all applicable state and federal laws, regulatory requirements, client guidelines, and company policies. Maintain regular time and attendance and meet assigned productivity, quality, and performance expectations. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

(KNOWLEDGE, SKILLS, AND

ABILITIES

) High school diploma or equivalent required. 1-2 years of collections, customer service, sales, or law firm experience preferred. Strong negotiation, communication, and customer service skills. Ability to understand and follow client guidelines, scripts, and firm procedures. Strong attention to detail and accurate documentation skills. Ability to work in a fast-paced, goal-oriented environment. Proficiency with database software, phone systems, and Microsoft Office Suite.

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Paid training Vision insurance

Work Location:

In person