A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Collections Officer U-Haul Federal Credit Union Phoenix, AZ Job Details Part-time $20 an hour 19 hours ago Qualifications Microsoft Excel Microsoft Outlook Filing High school diploma or GED Bankruptcy Full Job Description
U-HAUL FEDERAL CREDIT UNION
is a trusted financial institution headquartered in Phoenix, Arizona. Serving its community with a commitment to financial well-being, the credit union provides a range of banking and financial services. As part of a longstanding tradition, U-HAUL
FEDERAL CREDIT UNION
emphasizes excellent service, financial education, and personalized solutions for its members. Located at 2700 North 3rd St #1000-A, Phoenix, AZ 85004, the credit union is dedicated to supporting the financial needs of its members with a strong focus on service excellence and community care. Position Summary The Collections Officer manages early-to-late-stage delinquent accounts and charge-off recoveries to minimize financial loss while maintaining exceptional member service. This role is responsible for contacting members, negotiating tailored repayment solutions, conducting skip tracing, and executing default processes including repossession, legal filings, and bankruptcy monitoring in full compliance with credit union policies and federal lending regulations.
What You'll Do Delinquency Management & Member Outreach:
Contact delinquent members via phone and written correspondence to assess reasons for hardship, negotiate repayment arrangements, and bring loans, credit cards, mortgages, and share accounts back to current status.
Skip Tracing & Asset Location:
Utilize advanced investigative databases and skip tracing tools to locate contact information, collateral, and employment for untraceable members.
Hardship & Loss Mitigation:
Review financial profiles to submit deferment, hardship modification, settlement, or charge-off recommendations for management approval.
Collateral & Default Administration:
Process title checks, track GAP insurance claims, follow up on abandoned vehicle notices, and submit qualified recommendations for voluntary or involuntary repossession.
Legal, Recovery & Bankruptcy:
Coordinate small claims actions, support litigation workflows, handle deceased/probate claims, and maintain queues for accounts filed under bankruptcy protection to protect credit union assets.
Account Documentation & Compliance:
Maintain clear, compliant records of all collection calls, arrangements, and legal actions within the loan recovery system in adherence to FDCPA, BSA/AML, and internal policies.
Inbound & Escalation Support:
Service inbound member inquiries, meet queue service-level expectations, and de-escalate complex account issues with professionalism.
Operational Support:
Perform other secondary tasks, duties, and responsibilities as assigned according to the operational needs of the Credit Union.
Compensation & Schedule Pay Structure:
Starting at $20.00/hour plus commission opportunities based on recovery performance.
Hours:
Guaranteed 25-35 hours per week (Part-Time).
Overtime:
Available/required as necessary based on queue volumes and business needs.
What You Bring Education:
High School Diploma or GED equivalent required.
Experience:
1+ years of consumer lending collections, loan adjustment, or recovery experience (credit union or banking environment preferred).
Technical & Industry Knowledge:
Working knowledge of collection systems, skip tracing platforms, and core banking software. Familiarity with bankruptcy processes, auto repossession procedures, small claims court filings, and credit bureau reporting. Working understanding of the Fair Debt Collection Practices Act (FDCPA), Bank Secrecy Act (BSA), and relevant consumer lending laws.
Skills:
Strong negotiation, conflict resolution, active listening, and intermediate proficiency in Microsoft Office (Word, Excel, Outlook). Physical & Working Conditions Ability to talk, listen, and communicate clearly on the telephone for extended periods. Ability to maintain regular, punctual attendance and meet established productivity and resolve-rate metrics. Standard office environment with the ability to lift up to 50 lbs. occasionally.
Pay:
$20.00 per hour Expected hours: 25.0 - 35.0 per week
