Collections Specialist

We are looking for a Collections Specialist to join a growing organization in California and support the accounts receivable function with a strong focus on collections. This contract-to-permanent opportunity is well suited for someone who communicates confidently, works with precision, and takes initiative in managing outstanding balances. The ideal candidate will help strengthen cash flow by partnering with internal teams and customers to address billing concerns and secure timely payments.

Responsibilities:

• Manage a portfolio of customer accounts by contacting clients regarding overdue balances and driving timely payment resolution.
• Investigate payment gaps, disputed charges, and invoice variances while coordinating with billing and service teams to reach accurate outcomes.
• Keep thorough documentation of collection outreach, customer responses, and promised payment dates within company records.
• Review aging data regularly and share clear updates on delinquent accounts, collection progress, and risk areas with leadership.
• Follow up consistently on unpaid invoices to improve receivable performance and reduce the length of time balances remain outstanding.
• Provide support with applying incoming payments and reconciling account activity when additional assistance is needed.
• Contribute to month-end activities by reporting on overdue accounts and anticipated collections.
• Maintain a precise, solutions-oriented approach in all customer interactions to preserve strong business relationships while securing payment.