Loan Adjustor

We are looking for an experienced Loan Adjustor to support delinquency management and recovery efforts for a financial services team in Sunnyvale, California. This Long-term Contract position focuses on resolving past-due consumer loan accounts through compliant collection practices, thoughtful member communication, and effective repayment solutions. The ideal candidate brings strong judgment, knowledge of lending and recovery regulations, and the ability to manage a high-volume workload while maintaining a service-oriented approach.

Responsibilities:

• Oversee recovery efforts for seriously delinquent accounts across multiple consumer lending products, including unsecured and secured loan portfolios.
• Contact borrowers using approved collection practices to secure payment, reduce losses, and maintain adherence to applicable regulations.
• Evaluate individual account circumstances and work with members to establish realistic repayment arrangements or submit modification and extension requests for review.
• Identify cases that require escalation and coordinate next steps related to repossession, foreclosure, legal review, or external recovery channels in line with company policy.
• Prepare documentation associated with charge-offs, account status updates, and placement of eligible accounts with collection agencies.
• Guide members toward appropriate financial assistance resources when additional support may improve repayment outcomes.
• Track portfolio activity, maintain accurate records in relevant systems, and manage follow-up actions to meet established recovery timelines and performance targets.
• Collaborate with internal partners and complete additional assigned tasks that support collections operations and account resolution efforts.