A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Collections Specialist - Disaster Restoration Specialized Recruiting Source Norwalk, CT Job Details Full-time $25 - $30 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Teamwork Microsoft Excel Attention to detail Problem-solving QuickBooks Organizational skills Outbound calling
Full Job Description Collections Specialist Location:
Norwalk, CT Job Type:
Full-Time Compensation:
$25.00-$30.00 per hour (DOE) About the Opportunity We're seeking an experienced Collections Specialist to join a fast-paced, growing restoration company supporting both residential and commercial clients. This role is ideal for someone who thrives in high-volume collections, enjoys negotiating payment solutions, and has experience working with insurance claims and accounts receivable. You'll play a critical role in maintaining healthy cash flow by proactively recovering outstanding balances, communicating with insurance adjusters and customers, and collaborating with internal operations teams to resolve billing issues. If you're highly organized, driven by results, and comfortable making outbound collection calls every day, we'd love to hear from you. What You'll Do Manage high-volume collections efforts for residential and commercial accounts. Make daily outbound calls and email outreach to recover outstanding balances. Negotiate payment plans and resolve billing disputes professionally. Work directly with insurance adjusters, TPAs, and mortgage companies to expedite claim payments. Monitor aging reports and prioritize collections based on account status. Prepare weekly collections reports, cash flow updates, and aging summaries. Maintain accurate documentation of all customer communications and payment activity. Assist with invoice generation and billing support when needed. Partner with operations, project managers, and accounting teams to resolve billing discrepancies. Track legal deadlines for liens, collections, and account escalations. Qualifications 5+ years of collections, accounts receivable, or accounting experience. Experience in high-volume B2B and B2C collections. Strong negotiation and conflict-resolution skills. Experience communicating with insurance adjusters and property insurance claims is highly preferred. Knowledge of mechanic's liens, collections processes, and legal compliance is a plus. Excellent organizational skills with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Technical Skills QuickBooks Online experience preferred. Advanced Microsoft Excel skills. Microsoft Office Suite (Word, Outlook, Excel). Experience learning and utilizing CRM or proprietary software platforms. Strong documentation and reporting skills. Compensation & Benefits $25.00-$30.00 per hour (DOE) 401(k) with company match Medical, Dental & Vision Insurance Paid Time Off & Paid Holidays Professional training and development opportunities Schedule Monday-Friday Full-time (40 hours per week) Occasional overtime may be required during peak business periods. Work Environment On-site position in Norwalk, CT Office-based environment Collaborative team atmosphere Pet-friendly office Why Join Us? Stable, growing restoration company with an established reputation. Opportunity to play a key role in improving company cash flow and financial performance. Collaborative team environment with strong operational support. Long-term career growth and advancement opportunities. Competitive compensation and comprehensive benefits package.
Pay:
$25.00 - $30.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
