Collections Specialist

Description We are looking for an experienced Collections Specialist to support accounts receivable recovery efforts for a long-term contract position. This role focuses on effective business-to-business outreach, consistent follow-up, and timely resolution of outstanding balances across assigned accounts. The ideal candidate brings strong communication skills, a disciplined approach to activity tracking, and hands-on experience using collection and cash application tools in a fast-paced environment.

Responsibilities:

• Manage business-to-business collection activities for assigned accounts, maintaining a courteous and thorough approach during all customer interactions.
• Conduct high-volume outbound follow-up each day to address past-due balances, secure payment commitments, and reduce aged receivables.
• Monitor accounts receivable aging across short-term and extended delinquency ranges, prioritizing actions to improve cash recovery results.
• Record collection efforts, payment discussions, and next steps accurately to ensure clear visibility into account status and progress.
• Process and support cash application activities to help keep customer accounts current and accurately reconciled.
• Work through full-cycle collection efforts from initial outreach through resolution on accounts with extended aging timelines.
• Use Sage Intacct, ServiceTitan, and Microsoft Teams to manage account activity, communicate updates, and maintain organized workflow tracking.
• Follow established performance expectations for daily customer contact volume while maintaining quality and consistency in collection efforts. Requirements
• At least 5 years of experience in collections, with strong exposure to commercial or business-to-business accounts.
• Demonstrated ability to manage billing follow-up, cash collections, and account resolution within an accounts receivable environment.
• Experience working with collection processes across multiple aging stages, including recently overdue and long-outstanding balances.
• Proficiency with Sage Intacct, ServiceTitan, and Microsoft Teams in a collections or receivables setting.
• Strong written and verbal communication skills with the ability to remain tactful, clear, and effective in payment-related discussions.
• Proven organizational skills with the ability to track outreach activity, follow commitments, and manage a high-volume workload.
• Solid understanding of cash application support and its impact on account accuracy and collection performance.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .