Job Description:

Job Tittle :

Collector-Level 2 - Experienced (6 - 10 Years)

Location:

Miami, FL (Onsite) Role OverviewWe are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining compliance with Federal and State regulations and positive customer relationships. The position involves managing overdue accounts, processing customer payments, and collaborating with internal departments to optimize revenue recovery. Key ResponsibilitiesManage a portfolio of accounts from early delinquency through legal and bankruptcy stages.

Perform daily collection activities including phone calls, emails, texts, and formal letters.

Negotiate payment arrangements based on customer financial situations and monitor payment statuses.

Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.

Prepare weekly forecasts and progress reports by aging bucket.

Analyze aging accounts receivable (AR) and monitor for non-payment trends.

Offer and manage payment plans, process payments, and evaluate eligibility for extensions.

Conduct skip tracing and assign field cases for accounts lacking contact information.

Identify fraudulent activities and escalate issues for further action.

Prepare and submit cases for litigation to the legal team.

Coordinate with third-party collection agencies and manage feedback loops.

Required QualificationsEducation:

A High School Diploma or equivalent is required.

Experience:

A minimum of 3 years in a collections role managing aging and default accounts is required.

Technical Skills:

Proficiency with Microsoft 365 Suite (Excel, Outlook, Teams), Zuora, Salesforce, and Customer Information Systems (CIS) is required. Preferred QualificationsAn Associate's or Bachelor's degree is preferred.

A customer-focused mindset with a problem-solving approach.

Ability to maintain professionalism in challenging situations.

Organized, analytical, and results-driven.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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