Orthopaedic Medical Group of Tampa Bay is a fast-paced and well-established orthopaedic practice with 9 locations. The position is currently located at our Lithia/Fish Hawk facility located at 13837 Circa Crossing Drive, Lithia

FL 33547!

The Medical Collections Specialist position is responsible for a variety of tasks including; answering inbound calls, answering patient questions, verifying account information, processing credit card payments; contacting patients and responsible parties to resolve past-due accounts and researching account statuses, reviewing accounts to be sent to collections, reviewing patient statements prior to them being uploaded and sent out and maintaining the workflow of working patient accounts. The Medical Collections Specialist must be able and comfortable to perform the tasks below: Read an EOB and patient account ledger Run and maintain weekly reports Follow-up with patients to collect monies owed Assist patients on the phone and in-person regarding the patient account Research patient accounts and answer patient questions Set up payment plans according to predefined guidelines Educate the patient regarding their bill Manage the work files and make outbound calls to patients or the responsible parties Monitor accounts to ensure statements have gone out and that payments are being made Monitor aging of all patient balances and escalate as needed Responsible in resolving escalated calls from Customer Service Reps to the next level Document and update insurance information when necessary Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Maintain compliance with all company policies and procedures.

Experience:

3-5years customer service experience preferred 3-5years collections experience preferred 3-5years medical office experience preferred

Education:

High school diploma or equivalent

Knowledge/Skills/Abilities:

General health care knowledge. Able to read and understand an EOB Understanding/compliance of HIPAA laws and regulations. Computer proficiency (MS Office - Word, Excel and Outlook) Ability to demonstrate exceptional customer service skills in person and over the phone Excellent verbal and written communication skills. Ability to read, understand and follow oral and written instructions. Must be well organized, detail-oriented and demonstrate accuracy. Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices. Able to work in a team environment. Ability to operate standard office machines and equipment, including telephones, computers, copy machines, fax machines, calculators, scanners, and shredders. Type a minimum of 35 wpm

Physical Requirements:

Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a ten-key calculator and/or computer keyboard. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus.

Environmental Working Conditions:

Normal office environment. The noise level of the work environment is usually moderate.

Job Type:

Full-time Pay Range:

$18.00 - $21.00 per hour

Education:

High school or equivalent (Required)

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Medical collection: 1 year (Required) Medical billing: 1 year (Required) Customer service: 1 year (Required) Medical records: 1 year (Required)

Language:

Spanish (Preferred) Ability to

Commute:

Lithia, FL 33547 (Required)

Work Location:

In person