We are looking for a Collections Specialist to support receivables recovery efforts for an organization based in Miami, Florida. This Long-term Contract position is ideal for someone who can manage both commercial and consumer accounts while maintaining a detail-oriented and customer-focused approach. The person in this role will help reduce outstanding balances, resolve billing-related concerns, and contribute to consistent cash flow through effective follow-up and sound collection practices.

Responsibilities:

Contact commercial and consumer account holders to secure payment on overdue balances through phone, email, and other appropriate communication methods. Review aging reports and account histories to prioritize collection activity and determine the most effective next steps for recovery. Investigate billing questions, payment discrepancies, and account issues in order to support timely resolution and prevent delays in collection. Maintain accurate records of collection efforts, customer interactions, promised payments, and account status updates. Work with internal teams to clarify invoice details, confirm balances due, and address disputes that may affect payment timing. Monitor payment commitments and follow up consistently to ensure agreed-upon resolutions are completed as scheduled. Apply established credit and collection procedures to manage delinquent accounts while preserving positive business relationships. Identify accounts requiring escalation and communicate risk, nonpayment trends, or unresolved issues to the appropriate stakeholders. Experience handling collections for commercial accounts, consumer accounts, or both. Working knowledge of credit and collections practices, including account follow-up and delinquency management. Ability to review billing information and resolve collection-related issues with accuracy and professionalism. Strong verbal and written communication skills for interacting with customers and internal teams. Organized approach to managing multiple accounts, deadlines, and follow-up activities. Proficiency in maintaining detailed account notes and documentation of collection activity. Sound judgment when addressing disputes, negotiating payment arrangements, and escalating complex situations as needed. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .