Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to support business-to-business receivables management for a high-volume portfolio in Tampa, Florida. This Long-term Contract position is ideal for someone who can build strong customer relationships, resolve outstanding balances efficiently, and use Excel to organize and analyze account activity. The role offers virtual training and requires a proactive approach to maintaining payment performance across a large set of commercial accounts.

Responsibilities:

• Manage a sizable portfolio of approximately 286 business accounts and follow up on past-due balances in a timely, consistent manner.
• Communicate with commercial customers by phone and email to secure payment commitments, investigate disputes, and support account resolution.
• Review billing records and account history to identify delinquency trends, reconcile discrepancies, and recommend next steps.
• Use Excel functions such as VLOOKUPs and Pivot Tables to track collection activity, analyze aging data, and prepare account summaries.
• Maintain accurate documentation of collection efforts, customer interactions, promised payments, and account status updates.
• Partner with internal teams to address invoice questions, billing issues, and credit-related concerns that may affect payment timing.
• Prioritize daily outreach based on risk, aging, and account volume to improve recovery results across the assigned portfolio. Requirements
• 3-5 years of collections experience, with strong exposure to business-to-business account management.
• Proficiency in Excel, including hands-on experience with VLOOKUPs and Pivot Tables.
• Working knowledge of commercial collections, billing follow-up, and credit or receivables processes.
• Ability to manage a high-volume workload while staying organized and meeting deadlines.
• Strong written and verbal communication skills for clear interaction with customers and internal stakeholders.
• Experience researching account issues, resolving payment disputes, and documenting collection activity accurately.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .