Collections Agent

Job Summary We are seeking a dynamic and detail-oriented Collections Agent to join our financial services team. In this role, you will be responsible for managing and recovering outstanding accounts receivable by engaging with clients through various communication channels. Your proactive approach and excellent negotiation skills will ensure timely payments while maintaining positive customer relationships. This position offers an exciting opportunity to contribute to the revenue cycle management process, ensuring the financial health of our organization. Responsibilities Contact delinquent accounts via phone, email, or mail to initiate collection efforts, adhering to professional phone etiquette and customer service standards Review account histories, payment patterns, and account analysis reports to determine appropriate collection strategies Negotiate payment plans or settlement agreements that align with company policies and client capabilities Document all collection activities accurately within financial software and maintain detailed records of interactions and outcomes Collaborate with accounts payable and accounts receivable teams to resolve billing discrepancies and facilitate account reconciliation Apply knowledge of medical billing, CPT coding, ICD-10, and medical terminology to understand the nature of claims and outstanding balances in healthcare-related accounts Conduct account analysis regularly to identify trends, potential issues, or opportunities for improved recovery rates Skills Strong understanding of medical collection processes, revenue cycle management, and financial concepts Proficiency in accounting software and financial software used for account reconciliation and data management Excellent phone etiquette combined with customer service skills to handle sensitive conversations professionally Knowledge of accounts payable, accounts receivable, and general accounting principles including debits & credits Skilled in negotiation techniques to achieve favorable outcomes while preserving customer relationships Familiarity with medical terminology, CPT coding, ICD-10 coding standards, and medical billing procedures Ability to perform detailed account analysis using financial software and accounting tools Strong math skills for accurate calculations related to payments, adjustments, and balances Join our team as a Collections Agent if you're passionate about making a difference in the financial health of our organization while delivering exceptional service. Your expertise in medical collections, negotiation, and accounting will be instrumental in driving success!

Job Types:

Full-time, Part-time Pay:

$13.00 - $17.00 per hour

Benefits:

On-the-job training Opportunities for advancement Paid training Referral program

Work Location:

In person