A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Brilliant Financial Staffing has been engaged in the search for a Collections Specialist. Our client located in Addison, IL is looking for a Collections Specialist to join their team on a Contract basis. They are seeking an individual to work with customers via phone and email to discuss outstanding balances and create payment plans. Qualified candidates are encouraged to apply immediately!
Key Responsibilities :
Manage a portfolio of past-due customer accounts, prioritizing higher-risk balances and maintaining consistent follow-up. Conduct high-volume outbound collection activity by phone and email to secure payments and establish appropriate payment arrangements. Review account history, balances, and prior communications while maintaining thorough and accurate documentation. Partner with Accounts Receivable to investigate and resolve billing discrepancies, including pricing, tax, payment application, credits, and account changes. Address customer billing concerns professionally, balancing persistence in collections with a strong customer-service approach. Support payment recovery by providing invoice documentation, updating customer contact information, and addressing issues that may delay payment. Escalate seriously delinquent accounts through formal collection steps, including final notices and preparation for third-party collection activity. Work independently while collaborating closely with internal teams to improve cash flow, resolve account issues, and keep receivables current.
Qualifications :
2+ years of experience in collections, accounts receivable, or a related customer-facing finance role. Strong verbal and written communication skills, with the ability to handle difficult conversations professionally and effectively. Comfortable working in a fast-paced, high-volume environment while managing multiple accounts and competing priorities. Strong attention to detail with the ability to research account information, identify discrepancies, and maintain accurate records. Ability to work independently while collaborating effectively with Accounts Receivable and other internal teams. Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. #FSIL2026
