Collections Representative KOP Associates Chicago, IL Job Details Part-time $19 - $40 an hour 21 hours ago Benefits Flexible schedule Qualifications Debt collection phone call Documentation tools Attention to detail Debt collection payment plan Desktop applications Productivity software Debt collection negotiation Collections account management Full Job Description Job Overview We are seeking a dedicated Collections Representative to join our team. In this role, you will be responsible for managing collections accounts, communicating with clients, and ensuring timely resolution of outstanding debts. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle confidential information professionally. This position offers an opportunity to contribute to our company's financial health while providing excellent customer service. Responsibilities Conduct debt collection activities by reaching out to clients via phone and email to facilitate payment arrangements. Communicate effectively with clients to understand their situations and negotiate repayment plans. Manage collections accounts, ensuring accurate documentation and follow-up on outstanding balances. Provide exceptional customer service by addressing client inquiries and resolving issues related to debt collection. Handle confidential information with integrity and adhere to privacy policies. Utilize Microsoft Office tools for record-keeping, reporting, and correspondence. Maintain detailed records of all communications and transactions related to collections activities. Meet collection targets while maintaining compliance with applicable laws and company policies. Experience Prior experience in debt collection, customer service, or a related field is preferred. Strong communication skills, both verbal and written, are essential for effective client interactions. Proficiency in Microsoft Office applications such as Word and Excel is required. Experience with phone communication and negotiation strategies is highly desirable. Ability to handle sensitive or confidential information discreetly and professionally. Demonstrated ability to manage multiple accounts efficiently while maintaining attention to detail. This role is ideal for motivated individuals who excel in communication, negotiation, and customer service within a professional environment dedicated to ethical debt collection practices.

Pay:

$19.00 - $40.00 per hour Expected hours: 24.0 per week

Benefits:

Flexible schedule

Work Location:

In person