Responsibilities:

Investigate short payments, deductions, and overdue balances to determine underlying issues and drive appropriate resolution steps.
Manage a large queue of deduction items, maintaining thorough tracking and status updates in Excel.
Apply customer payments accurately, including manual posting for transactions that do not load automatically.
Review banking exceptions, complete manual cash posting, and coordinate finalized files with technical teams for system processing.
Enter customer credit requests into SharePoint, guide them through approval steps, and provide documentation related to returned materials.
Issue credits and help reduce outstanding volumes of pending credit activity while supporting related rebill tasks when needed.
Record return transactions in Infor through manual entry and ensure account information reflects completed activity.
Work closely with internal departments and external contacts to resolve questions involving deductions, returns, credits, and customer balances.
Assist with month-end close by making sure cash applications, credits, deductions, and returns are completed accurately and on schedule.
Maintain organized records and reporting tied to deduction notices and other account activity for ongoing visibility and audit readiness.

The salary range for this position is $26.50 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. 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