Sr. Collections Specialist

The Senior Collections Specialist is responsible for managing overdue accounts, negotiating repayment plans, and ensuring timely debt recovery, while mentoring junior staff and ensuring compliance with all applicable laws and company policies.

Responsibilities:

Handles complex and severely delinquent accounts Successfully contact and collect past due balances on assigned customers Negotiate payment plans, settlements, or credit extensions while maintaining fairness and compliance with relevant laws Review and monitor delinquent accounts, maintain losses within targets, and take action on special cases Work with and involve appropriate parties to resolve billing disputes, short-payments and discrepancies Communicate with customers professionally and proactively Answer all calls as they arrive, returning calls the same day Contact customers regarding payments, account irregularities, etc. Maintain and enter transactional information Maintain accurate records of all communication, payment agreements, and account status in databases and collection systems Work with assigned branches to reconcile credits and outstanding balances Monitor accounts to track repayment progress and assist with generating reports for management Provide special project support as requested Suggest and implement process improvements to enhance efficiency in AR operations Escalate significant issues timely Successfully contact and collect past due balances on assigned customers Negotiate payment plans, settlements, or credit extensions while maintaining fairness and compliance with relevant laws Review and monitor delinquent accounts, maintain losses within targets, and take action on special cases Work with and involve appropriate parties to resolve billing disputes, short-payments and discrepancies Answer all calls as they arrive, returning calls the same day Contact customers regarding payments, account irregularities, etc. Maintain accurate records of all communication, payment agreements, and account status in databases and collection systems Work with assigned branches to reconcile credits and outstanding balances Monitor accounts to track repayment progress and assist with generating reports for management

Requirements:

4+ years of experience in accounts receivable, billing, or collections Proficiency in accounting software (Microsoft Office, IFS) Proficient in Excel, including VLOOKUP and pivot tables Strong communication skills Ability to work independently while also contributing to a team Accuracy and attention to detail

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness Customer Focus Team Player Passion Integrity Organizational/Planning Communication Self-Awareness Energy Target Salary Range:

$49,000-$52,500 year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). #LI-AC1