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RH
Robert Half
Collections Specialist
Career Insights for Collections Analyst
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Based on Indiana data
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What they do
A Collections Analyst communicates with clients to provide support and follows up on outstanding payments. Prepares and reviews reports about collection accounts and monitors collection of over-due accounts. May also analyze credit risk and recommend credit extension.
$54,337 / year median in Indiana
-9% projected decline
Job Description
Description We are looking for a detail-oriented Collections Specialist to support receivables management in Indianapolis, Indiana. This role focuses on maintaining healthy account balances through timely follow-up, clear customer communication, and accurate documentation. The ideal candidate can manage both commercial and consumer accounts while helping reduce outstanding payments and strengthen overall collection performance.
Responsibilities:
- Contact customers regarding past-due balances and guide them through payment resolution options in a clear manner.
- Review account activity, billing records, and payment history to identify delinquency issues and determine appropriate collection actions.
- Manage a portfolio of commercial and consumer accounts, prioritizing follow-up efforts to improve recovery results.
- Record all collection efforts, customer interactions, and payment commitments accurately within internal systems.
- Work closely with billing and credit teams to address disputes, correct account discrepancies, and support timely account resolution.
- Monitor outstanding receivables and escalate higher-risk accounts when additional review or action is required.
- Support collection process improvements, including updates related to workflow or system changes when needed.
- Prepare status updates and aging information to help leadership track collection progress and account trends. Requirements
- Experience handling collections for commercial accounts, consumer accounts, or both.
- Working knowledge of credit and collections practices, including delinquency follow-up and payment negotiation.
- Familiarity with billing collection procedures and account reconciliation.
- Ability to communicate clearly and professionally with customers by phone and in writing.
- Strong attention to detail with the ability to maintain accurate account notes and records.
- Comfortable managing multiple accounts, deadlines, and follow-up activities in a fast-paced environment.
- Proficiency with standard business systems and tools used to track receivables and collection activity.